Block hours: rollover and top-ups

Block hours: rollover and top-ups

The fine print of your hours pool, in plain language.

Rollover

• Unused hours roll over according to your agreement — most pools carry up to a set cap into the next month.
• Your invoice always shows current balance and any hours at risk of expiring.

Top-ups

• Need more mid-month? Request a top-up and it is applied to the same pool at your agreement rate.
• Top-ups are billed on your next invoice unless you ask for a separate one.

Tracking

• Every logged entry against the pool shows on the invoice: date, description, hours.
• If a request will clearly exceed the remaining pool, we flag it before doing the work — no surprise overruns.

Questions about your specific cap or rate: open a ticket and quote your agreement name, or just ask the chat widget.