Getting started with insights

Getting started with insights

The reporting layer: small numbers, gathered continuously, that answer "how are we doing?"

What is measured

• Support — ticket volume, response and resolution times against targets.
• Work — hours logged, block-hour burn rate.
• Delivery — milestone hit rate, review turnaround.

Your first report

Ask in a ticket: metric, period. You get the pull with its source. Regular clients get a monthly summary as standard — ask once and it recurs.

Reading numbers well

Trends beat snapshots; three months of response times say more than one. And a metric that never moves is as informative as one that always does — both mean the process is stable.

Full detail: Product guide: insights.