Article · 2nd Shift

How to use this help center

This knowledge base is the front door to everything about working with us — and it answers the chat widget too.

Finding things

Browse by category — every part of the service has a section, from billing to monitoring.
Search — the widget in the corner searches all articles instantly.
Follow the links — related articles are cross-linked; the FAQ is a good map of the whole set.

What is where

Section	Covers
Getting started	Onboarding, accounts, this page
Billing, Tax	Invoices, payments, records
Managed services	Block hours and how to spend them
Projects, Scheduling	Delivery, approvals, appointments
Support, Chats	Tickets, priorities, live chat
Assets & inventory, Acquisition	Equipment, stock, purchases
Workforce	Shifts and staffing
Health & monitoring	Status and incidents
CRM & deals, Catalog	Contacts, opportunities, service list
Beyond the portal	MediaManager, bespoke development, managed IT, consulting
Product guides	Deep dives, incl. Training and Community
Product guides	Deep dives on each workspace feature

Every module also has its own Getting started article and a practical usage guide — look inside the section you need.

If an article is missing

Say so in chat or a ticket — "there is no article about X" is a feature request we take seriously. The widget falls back to a ticket automatically, so you never hit a dead end.