The people side of the workspace: everyone on your account, in one register.
What lives there
Each contact record holds a name, email, phone, role, and notes. Contacts link to the deals, tickets, invoices, and appointments that mention them, so history follows the person.
Everyday actions
Add a colleague — send us name, email, and role; we register them and they can open tickets immediately.
Update details — new phone or role, same path; corrections take minutes.
Leavers — tell us when someone leaves; we remove their access the same day and keep their history attached to the account, not the person.
Good hygiene
At least two named contacts per account, so holidays do not become bottlenecks.
One email per person — shared inboxes make ticket ownership ambiguous.
Flag who is allowed to approve spend; we check before quoting anything billable.