Requesting work from your pool

Requesting work from your pool

How a request becomes logged, tracked work against your block hours.

The flow

1. Send the request — ticket, email, or chat; whichever is fastest for you.
2. We size it — an estimate in hours, plus a note if it will not fit the remaining pool.
3. You confirm — we start on your go (standing, small items under your agreed threshold start immediately).
4. Work logs — entries appear with date, description, and hours; drawn from the pool as they are logged.

Good requests

• One outcome per request — "make the export include totals", not "fix the reports".
• Attach the error, screenshot, or example — it genuinely halves the time.
• Tell us the deadline, if there is one.

Bigger than a quick fix? We will say so and propose it as scoped project work instead of burning your pool inefficiently.