For clients where we manage people on your behalf: the schedule, and how cover works.
The roster
Shifts are published in advance in the portal — who, where, when.
Changes are proposed, confirmed, and visible to everyone affected; no verbal-only swaps.
You can pull a shift export any time for payroll or planning.
Time off
Requests go through the portal with dates and coverage notes. We confirm or propose alternatives within one business day, always keeping your agreed service levels staffed.
Coverage
Planned absence: we schedule cover before the absence, not after.
Sudden gap: on-call escalation fills the shift, and you hear what happened and who covered.
Chronic gaps: we flag the pattern and propose a fix — more heads, different hours, or automation.