Updating your account details
Keep your account current so invoices, alerts, and ticket updates reach the right people.
What to tell us about
- New or changed billing email
- New support contacts (we recommend at least two people)
- Company address or tax details
- Preferred contact channel for urgent items
How to make a change
- Open a ticket with priority Normal and the subject "Account update".
- Include the old and new values so we have an audit trail.
- We confirm the change in writing, usually the same business day.
Security note: we only action account changes from an address already on the account, or after verifying your identity through an existing contact.
Getting started / Updating your account details
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