Article · 2nd Shift

Using invoices and payments: the day-to-day

The working rhythm once billing is set up.

Monthly loop

Invoice lands by email and in the portal, on your agreement schedule.
You check lines against the work you saw that month — the daily updates are the reference.
You pay by your chosen channel; receipt arrives.
Block-hour balance on the invoice tells you if a top-up is coming.

Common moments

Situation	What to do
A line looks wrong	Ticket with the invoice number and the line in question
Payment will be late	Tell us before the due date
Need a copy for accounting	Portal PDF, or ask for an export
Need records for your accountant	Ask for a structured export — CSV or PDF, your choice
Paying multiple invoices at once	Reference all numbers in the transfer; we match them

What never happens

No auto-charges for new work, no rounding surprises, no chasing while a dispute is open. If any of those ever seem to happen, that is a bug in our process — escalate it. See Escalating a stalled ticket.