Article · 2nd Shift

Using work orders

A work order is a tracked job against a specific asset: repair, replacement, or scheduled maintenance.

Life of a work order

Status	Meaning
Opened	Logged against the asset, with the problem
Scheduled	Assigned a time and an engineer
In progress	Being worked, updates in the record
Done	Closed with a note of what was done

Open one: ticket with the asset name and symptoms — that is the whole form.
Chase one: reference the work order number; status is always current in the record.
Batch small ones: "both monitors in bay 2" is one order, not two.
Verify closure: the closing note says what was done; if it does not match reality, reopen — replies reopen, always.

Scheduled servicing opens work orders on a cadence automatically where your agreement includes it — you see them coming, with time to reschedule.