Your first week with us

Your first week with us

A short checklist so nothing gets lost in week one.

Day one

• Confirm we have the right billing contact and support contacts on your account.
• Bookmark the portal and the help center (you are here).
• Send us a list of your key systems and who owns each one.

Week one

• Kickoff call — we agree scope, priorities, and communication rhythm.
• Access — we set up any credentials or integrations through a secure handoff, never over email.
• First ticket — open one low-stakes ticket so you can see how tracking and updates work.

Ongoing rhythm

• Weekly written status on active work.
• Invoices on the schedule in your agreement.
• A named point of contact for anything urgent.

Something missing from your checklist? Ask — we will tailor onboarding to your setup.