Every channel, one queue,
one SLA clock.
The helpdesk JoeFlow was born from: email in and out with real threading, a chat widget with an L1 bot, voice through your Twilio, SLA tiers with escalation ladders, Erlang C staffing against the forecast, QA scorecards, and a knowledge base that deflects before the ticket exists.
How the work flows
The support organizations loop, end to end
Each step runs in the same workspace, on the same data — nothing re-typed, nothing exported.
- 1
CaptureTickets · Chats · Voice
Email (IMAP or webhook), chat widget, voice, help center — one queue, real threads.
- 2
ResolveTicketing
SLA tiers with escalation ladders, macros, collision banners, and AI drafts on your keys.
- 3
LearnKB · QA · CSAT
Resolved tickets become KB articles; QA scorecards and CSAT trends keep quality honest.
- 4
StaffWorkforce
Channel forecasts drive Erlang C targets; schedules, swaps, and adherence follow.
Built for this work
What support organizations gets out of the box
Not a roadmap — every one of these ships today, included for every user.
SLA tiers + escalation ladders
Per-company policies beat org-wide; at-risk minutes page the ladder before the breach.
Every channel, no per-channel price
Email, chat with an L1 bot, voice through your Twilio, help center, API + webhooks — all included.
QA scorecards + CSAT
Sampled resolved-ticket reviews on a rubric, CSAT stars on close, and the trend on the dashboard.
Deflection that compounds
Knowledge capture turns resolved threads into articles; the widget bot answers from the KB first.
Staffing to the forecast
Recency-weighted volume forecasts, Erlang C targets, intraday reforecast, and adherence.
Migration without the cliff
Reference adapters for Zendesk, Intercom, HubSpot — history comes across; threads keep threading.
Modules this workspace leans on
Pre-selected by the setup wizard — and since every module is on for everyone, the rest are one toggle away.
Plays well with
Explore more industries
Construction management
Quote jobs, keep sites stocked, and invoice the build — change orders, draw schedules, and a client portal included.
Roadside stands & cart vendors
Card payments at the cart — print the QR sign, customers scan and pay through your own Stripe.
Skilled trades
Service calls and installs — plumbing, HVAC, electrical, and more, booked to paid in one flow.
Field & property services
Lawn, pool, cleaning, pest — recurring routes that book and bill themselves.
Auto detailing
Detailing, tint, and wraps — booked, polished, photographed, rebooked.
Auto repair
Estimates, repair orders, and parts — from drop-off to pickup.
Comparing tools?
See how JoeFlow stacks up against the platforms support organizations teams use today — honest feature tables, published pricing, migration notes.
Set up your support organizations workspace in minutes
Answer the wizard's questions and start with the modules that matter — the rest are already included whenever you need them.
Prefer to look around first? Explore a seeded demo workspace — no account needed.